Privacy Policy

Effective Date: January 1, 2025

StreamSweeper ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV playlist management service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, username, and password when you create an account
• Payment Information: Processed securely through third-party payment processors (we do not store credit card details)
• IPTV Connection Details: Portal URLs, usernames, and passwords for your IPTV services (stored encrypted)
• Support Communications: Information you provide when contacting our support team

1.2 Information Automatically Collected

• Usage Data: Features used, frequency of use, and interaction with the service
• Device Information: Browser type, operating system, IP address, and device identifiers
• Log Data: Access times, pages viewed, and system performance metrics
• Cookies: Session cookies for authentication and preference storage

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our playlist management service
• Process your IPTV connections and generate M3U playlists
• Authenticate users and manage accounts
• Process payments and manage subscriptions
• Respond to customer support requests
• Send service-related notifications
• Improve service performance and user experience
• Detect and prevent fraudulent or abusive activity
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your information:

• Encryption at Rest: All IPTV credentials are encrypted using military-grade AES-256 encryption
• Secure Storage: Your connection details are encrypted before being stored in our database
• Secure Transmission: All data is transmitted over HTTPS/SSL
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Periodic reviews of our security practices

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

• Service Providers: With trusted third parties who assist in operating our service (payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or governmental request
• Protection of Rights: To protect our rights, property, safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active
• IPTV Connections: Deleted immediately upon account closure or connection removal
• Transaction Records: Retained for 7 years for tax and legal compliance
• Log Data: Automatically deleted after 90 days

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Export your playlist configurations
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking

We use essential cookies for:

• User authentication and session management
• Security and fraud prevention
• Remembering user preferences

We do not use third-party tracking cookies or advertising cookies.

8. Third-Party Services

Our service integrates with third-party services including:

• Payment Processors: PayPal for card and PayPal payments; BTCPay for Bitcoin payments
• Infrastructure: Cloud hosting providers for service delivery
• Analytics: Basic usage analytics (privacy-respecting, no personal data)

9. Children's Privacy

StreamSweeper is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, opt-out, and non-discrimination. To exercise these rights, please contact us using the information above.

14. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing, restrict processing, and lodge a complaint with a supervisory authority.